Return Policy

Thank you for shopping at Time James Pet. We want you and your pets to be happy with your purchase.

Returns
We accept returns within 30 days of delivery. To be eligible for a return, items must be unused, in their original condition, and in the original packaging.

Return Process
To start a return, please contact our support team with your order number and reason for the return. Customers are responsible for return shipping costs unless the item received is damaged or incorrect.

Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We will work with you to resolve the issue as quickly as possible.

Refunds
Once we receive and inspect your returned item, we will notify you about the status of your refund. Approved refunds will be processed to your original payment method.

Non-Returnable Items
Items marked as final sale cannot be returned or exchanged.

If you have any questions regarding returns, please contact our support team.